Important: By using the m888 platform, you agree to this privacy policy. Please read the full policy carefully.
As a trusted online gaming platform in Bangladesh, m888 places your privacy above all else. We understand that people have many concerns when sharing personal information online, and this privacy policy is our attempt to address those concerns clearly. m888 will never misuse your data — that is our core commitment.
1 Data Collection
M888 collects information from you in several ways. Below is a breakdown of what data is collected by category:
Information Provided at Registration
- Full name, date of birth, and gender.
- Email address and mobile number.
- Residential address and country.
- Preferred language and currency.
Information provided during KYC verification
- A copy of your National ID (NID) or passport.
- Proof of current address.
- Proof of payment method ownership.
Automatically Collected Information
- IP address and device information.
- Browser type and operating system.
- Platform activity logs (login times, pages visited, game history).
- Cookie and local storage data.
Please note: m888 will never ask for your password or full credit card number over the phone or by email. Any such request should be treated as fraudulent.
2 Purpose of Data Use
M888 uses your information only for its intended purposes. Your data is never used for anything beyond what is necessary.
| Purpose | Description |
|---|---|
| Account Management | Managing registration, login, profile updates, and account security. |
| Payment Processing | Verifying deposits, withdrawals, and transactions. |
| Fraud Prevention | Detecting and preventing suspicious activity. |
| Service Improvement | Improving platform experience and performance. |
| Customer Support | Resolving your issues and providing assistance. |
| Marketing (With Consent) | Sending promotions and offers where you have given your consent. |
3 Data Sharing & Third Parties
M888 does not share your information with third parties, except in the following limited circumstances:
- Payment Provider: Necessary information is shared with bKash, Nagad, Rocket, and similar services to process deposits and withdrawals.
- Law Enforcement Agencies: Information may be disclosed to authorities where legally required.
- Technology Service Provider: Limited data is shared with trusted technology partners to operate the platform.
- Auditors and Regulatory Authorities: Relevant data may be shared for licensing and compliance verification purposes.
All third-party organizations are required to comply with m888's privacy standards and may not use your data for their own commercial purposes.
Rest assured: m888 does not sell your information to any advertisers or data brokers.
4 Cookies and Tracking Technologies
M888's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.
Cookie Types
- Essential Cookies: Keeping you logged in and maintaining security are essential – the platform cannot function properly without these.
- Functional Cookies: To remember your language preference, theme settings, and other preferences.
- Analytics Cookies: To understand how the platform is used and to improve our services.
- Marketing Cookies: Only with your consent – to show you relevant offers.
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.
5 Data Security Measures
M888 uses industry-leading security technology to protect your information:
- SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
- Firewall Protection: Advanced firewall systems to prevent unauthorized network access.
- Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
- Round-the-Clock Monitoring: Any unusual activity on the system is detected immediately.
- Security Audit: Third-party security experts conduct regular system audits.
- Staff Training: All m888 staff receive regular training on data protection.
6 Data Storage & Deletion
M888 retains your information for a defined period. Retention duration depends on the type of data and applicable legal requirements.
| Data Type | Retention Period |
|---|---|
| Account Registration Information | While account is active + 5 years |
| Financial Transaction Records | 7 Years (Legal Obligation) |
| KYC Documents | 5 years after account closure |
| Customer Support Communications | 3 Years |
| Cookies and Log Data | Up to 90 Days |
Once the designated period has passed, your data is securely deleted or anonymized so it can no longer be identified.
7 Your Rights
As an m888 member, you have the following rights over your own information:
You have the right to know what information m888 holds about you and to request a copy of it.
You can request corrections if any of your information is inaccurate.
You may request deletion of your personal data under certain circumstances.
You may request that the use of your data be restricted in certain cases.
You have the right to opt out of marketing communications at any time.
8 Privacy of Minors
M888 is strictly for users aged 18 and above. We do not knowingly collect information from minors. If we discover that a minor has fraudulently created an account, that account will be closed immediately and all associated data will be deleted.
Parents are encouraged to monitor their children's online activity.
9 Policy Changes
M888 may update this privacy policy from time to time. If significant changes are made, we will notify you via your registered email or through a platform announcement. Continued use of the platform after any changes constitutes your acceptance of the updated policy.
The date of the latest update will always be shown at the top of this page. If you need a previous version, please contact our support team.
10 Contact & Complaints
If you have any questions, concerns, or requests regarding your data or this privacy policy, please get in touch with us.
Contact: For any privacy-related matters – [email protected]
We will aim to respond to your request within 7 business days.
M888 respects your privacy and is committed to keeping your information safe. To learn more about our privacy policy, FAQ View page.